A public statement by Sports Inc. Native Canada Footwear Ltd.  ·  Vancouver, British Columbia, Canada
Native has held US$403,290 of a customer’s money since 2025 — and delivered nothing.
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Native Canada Footwear Ltd. · Vancouver, Canada · Spring 2026 order

We paid Native Shoes $403,290 for 26,592 pairs of shoes.
They shipped nothing and kept our money.

You cannot trust a company that keeps your money and never delivers the product.

Sports Inc. paid Native Canada Footwear Ltd. US$403,290 in full and in advance for 26,592 pairs of Native Shoes footwear. Native’s factory made every pair. Not one pair was ever shipped. We asked for our money back. Instead, Native kept the money, kept the shoes — and sent us a bill for US$457,043 more.

Paid to NativeUSD
Deposit (25%) — wire, October 2025$100,822.50
Balance (75%) — wire, January 2026$302,467.50
Total paid$403,290.00
Pairs delivered0
Refunded to date$0.00
Bank wires to Native Canada Footwear Ltd. — confirmations on file
$403,290
Paid to Native
in full, in advance
0
Pairs ever
delivered to us
26,592
Pairs produced
and still held
$457,043
Additional sum
Native now demands
The short version

Sports Inc. is a footwear distributor. We ordered Native Shoes’ Spring 2026 collection and we paid for it in full, in advance — US$403,290.

Native’s factory produced all 26,592 pairs. Then the shipment stalled over a paperwork question: which port was written on the freight booking. Native asked us to book to a port in Pakistan instead. We did exactly that — and when Native later put forward two shipping options of its own, we accepted one of them the same day.

Two days later, Native terminated the contract, kept the US$403,290, kept the 26,592 pairs, and its lawyers sent us a demand for US$457,043 more. That was in the spring. Since then we have received no shoes, no refund, and — since our lawyer’s formal refund demand at the end of June 2026 — no reply at all.

We are not asking for anything unusual. We paid for shoes we never got. We want our money back.

It is quite unreasonable that we have paid out a large amount for the order and your factories are refusing to release the shipment… we want a refund for our order… we would like to terminate our contract with Natives.

— Sports Inc. to Native · February 28, 2026

We are unable to simply cancel the order since all styles have been produced.

— Native Shoes, Senior Director, Global Sales · March 4, 2026

The part that matters

They proposed the fix. We accepted it. Two days later they terminated.

Native Shoes → Sports Inc. · March 4, 2026

“We have suggested 2 shipping options which are – Ship with your freight forward but we can only issue Original Bill of Lading, POD Karachi, Pakistan… We can ship the containers using our freight forwarder to Karachi, Pakistan, incoterms CIF.”

Sports Inc. → Native Shoes · March 4, 2026 — the same day

“my forwarder will collect from your factory, option one, you can issue bill of lading POD Karachi. please avoid further delays…”

March 6, 2026 — two days later

Native terminated the agreement, kept the US$403,290 and kept all 26,592 pairs. Its termination letter states that Native had a “reasonable basis to suspect” a breach — not that any breach in fact occurred.

No product was ever diverted anywhere. Native itself had paused the loading weeks earlier, so the goods never shipped at all — our freight forwarder has since confirmed in writing that the booking was cancelled and no shipping documents were ever issued. Native chose the Karachi routing. We agreed to Native’s own choice. Then Native terminated over it, and kept the money.

What happened, in order

A fully paid order, then a bill.

2025

Sports Inc. places its Spring 2026 order with Native — 26,592 pairs across seven order acknowledgements — on terms of a 25% deposit with the balance payable before shipment.

Oct 2025 – Jan 2026

Sports Inc. wires Native a US$100,822.50 deposit and a US$302,467.50 balanceUS$403,290 in total, paid in full and in advance.

Jan – Feb 2026

Native’s factory produces all 26,592 pairs. The shipment then stalls over the port of discharge written on the freight booking. Native pauses the loading and asks for a booking to a Pakistani port; Sports Inc. changes freight forwarders and books to Karachi.

Feb 28, 2026

With its goods still held, Sports Inc. tells Native it has paid a large sum, received nothing, and wants a refund.

Mar 4, 2026

Native confirms all styles have been produced and proposes two shipping options of its own, both to Karachi. Sports Inc. accepts one the same day.

Mar 6, 2026

Two days later, Native terminates the agreement — keeping the US$403,290 and all 26,592 pairs.

Apr 14, 2026

Native’s lawyers demand a further US$457,043.17, and state that Native will resell the shoes and refund only what it recovers, “on a pair by pair basis.”

Jun 30, 2026

Sports Inc.’s counsel formally demands the return of the US$403,290 within 14 days.

Today

No refund. No shoes. No reply.

What they say · what they do

A brand built on doing the right thing should do the right thing.

What Native tells the world

“Native Shoes makes it easy for all to Live Lightly™.”

“We’re taking action to secure a positive future for people and planet. The world we love is at a critical tipping point, and we believe it’s important for businesses big and small to step up and do their part for Mother Earth.”

“Creating a better world also means working to build connections, spread kindness, and create positive social change in our communities.”

Native Shoes, in its own words — nativeshoes.com

That promise is part of why retailers stock the brand and why customers choose it.

What Native did to a customer

Kept the money. Kept the shoes.

It took US$403,290 from a distributor in Pakistan, in full and in advance. It produced the goods, never shipped a single pair, terminated on a suspicion it never established, and billed the customer another US$457,043.

Months on, not one dollar has been returned, and our lawyer’s formal demand has gone unanswered.

Stepping up, in this case, would take one bank transfer.

In our opinion, a company that asks the public to judge it by its ethics should be willing to be judged by how it treats the people who pay it. Caring about people and the planet has to include the customer who wired you the money. We do not think a business that keeps a customer’s money and delivers nothing is living lightly on anyone.

Who is holding our money and our shoes
26,592
0 delivered
Pairs paid for in full and in advance
The Spring 2026 order · seven factory packing lists · pairs
12,780
6,072
3,528
2,496
984
612
120
Produced and packed for shipment26,592
Delivered to Sports Inc.0
12,780 + 6,072 + 3,528 + 2,496 + 984 + 612 + 120 = 26,592 pairs, packed into 2,216 cartons across seven packing lists from Native’s own factory. Every pair paid for. Not one carton shipped.

The order Native produced and never released — 26,592 pairs Sports Inc. paid for in full and has never received. Native has kept all of them, and has said it intends to resell them.

Native Canada Footwear Ltd.

Trading as Native Shoes
#500 – 329 Railway Street
Vancouver, British Columbia  V6A 1A4
Canada

Holds: US$403,290 of Sports Inc.’s money
Holds: 26,592 pairs Sports Inc. paid for
Delivered: nothing

Why this matters beyond us

Native holds our US$403,290 and the shoes we paid for.

Native has told us it intends to resell those shoes. If Native keeps our money, keeps the goods, resells the goods, and collects the US$457,043 it is demanding, it is paid several times over on a single order — while the customer who paid every dollar up front is left with nothing.

Distributors in our part of the world are routinely required to pay Western brands 100% in advance, before a single carton moves. That system only works on trust. When a brand can take full prepayment, withhold the goods, terminate on an unproven suspicion and then bill the customer again, every distributor who prepays is exposed.

In our view, that is not a good-faith commercial disagreement. It is a larger company using its leverage to keep a smaller company’s money. We are making this public so that the next business does not have to learn it the way we did.

In fairness — Native’s position

Native’s position, as we understand it from its own letters, is that it ended the agreement because it suspected a breach of the contract’s territorial terms, arising from how the shipment had been routed, and that the contract therefore entitles it to damages rather than obliging it to return the money.

We disagree, and we have said so formally through counsel. Before Native terminated, we had already asked for our money back, and we had already agreed to ship to the destination Native itself proposed. Nothing was ever shipped anywhere, because Native held the goods.

This page sets out our side, supported by the parties’ own documents. Native is welcome to respond, and we will publish a correction if anything here is shown to be inaccurate. Better still: Native can simply return the money.

What you can do

Three ways to help hold them to account.

Action 01 · Canada

Tell the Government of Canada

Native trades on being a Canadian brand. Canada backs its exporters with trade-promotion support and expects them to meet international standards of responsible business conduct in return.

Ask Canada to look at how one of its exporters is treating a foreign customer who paid in full.

Action 02 · United States

Tell the United States

The United States is this brand’s largest market. American retailers stock it and American consumers buy it.

Ask that access to the American market carry a basic expectation: if you take a customer’s money and do not deliver, you give the money back.

Action 03 · Buyers

Buy elsewhere until they pay

If you are a retailer, distributor or shopper choosing between brands, you are entitled to know how a brand treats a customer who has paid it in full.

Until this customer is paid back, we are asking buyers to buy elsewhere — and to ask five questions of any supplier that wants payment in advance.

Two petitions · one signature

Ask Canada and the United States to hold this company to account.

We are not asking any government to take our side in a contract argument. We are asking that a company that takes a foreign customer’s money in full and delivers nothing should not enjoy the trade support and the market access that honest exporters earn.

Petition 1 — to the Government of Canada

This is not how Canada does business.

Canada’s National Contact Point for Responsible Business Conduct Secretariat, Global Affairs Canada
111 Sussex Drive
Ottawa, ON  K1A 0G2
ncp.pcn@international.gc.ca
The Hon. Dominic LeBlanc Minister responsible for Canada–U.S. Trade, Intergovernmental Affairs, Internal Trade and One Canadian Economy Global Affairs Canada
111 Sussex Drive
Ottawa, ON  K1A 0G2
The Trade Commissioner Service Global Affairs Canada and
Export Development Canada
Ottawa, Ontario
Canada

We, the undersigned businesses and individuals, ask the Government of Canada to examine the conduct of a Canadian exporter, Native Canada Footwear Ltd. of Vancouver, British Columbia, toward a foreign customer that paid it in full and in advance.

Sports Inc., a footwear distributor in Karachi, Pakistan, paid Native Canada Footwear Ltd. US$403,290 — the entire price of its Spring 2026 order — before a single carton moved. Native’s factory produced all 26,592 pairs. Native has delivered none of them. It terminated the parties’ agreement on a stated suspicion that it never established, two days after our company accepted a shipping arrangement that Native itself had proposed. It has kept both the money and the goods, it has said it intends to resell the goods, and it has demanded a further US$457,043.17. It has not answered our lawyer’s formal demand for the return of the money.

Canada promotes its exporters abroad. Canadian companies benefit from the Trade Commissioner Service, from Export Development Canada, and from the reputation that Canada has spent decades building as a fair and reliable trading partner. That reputation is a shared national asset, and it is paid for by every Canadian exporter that deals honourably. In our view, conduct of this kind spends down that asset at the expense of the many Canadian businesses that would never treat a customer this way.

Canada is an adherent to the OECD Guidelines for Multinational Enterprises on Responsible Business Conduct and maintains a National Contact Point to receive concerns about the conduct of enterprises operating in and from Canada. We ask that this matter be examined through that mechanism, and we note that where a Canadian company does not engage in good faith in that process, Canada’s own published procedures contemplate the withdrawal of Trade Commissioner Service support and of future support from Export Development Canada and the Canadian Commercial Corporation.

We therefore call upon the Government of Canada to: (1) examine this matter through the National Contact Point for Responsible Business Conduct; (2) review whether Native Canada Footwear Ltd. should continue to receive Canadian trade-promotion support, export financing or insurance, trade-mission participation, or the endorsement of Canadian missions abroad while it holds a foreign customer’s money without delivering the goods or returning the money; and (3) make clear to Canadian exporters generally that taking full prepayment from an overseas buyer and delivering nothing is not conduct that Canada is prepared to stand behind.

There is a simple and complete answer to this petition, and it is entirely within Native Canada Footwear Ltd.’s power: return the US$403,290 that it received for goods it never delivered.

Petition 2 — to the United States

Access to the American market is a privilege.

Ambassador Jamieson Greer United States Trade Representative Office of the U.S. Trade Representative
600 17th Street NW
Washington, DC 20508
Federal Trade Commission Bureau of Consumer Protection 600 Pennsylvania Avenue NW
Washington, DC 20580
ReportFraud.ftc.gov
International Trade Administration U.S. Department of Commerce 1401 Constitution Avenue NW
Washington, DC 20230

We, the undersigned businesses and individuals, ask the Government of the United States to take note of the conduct of a foreign supplier that sells extensively into the American market.

Native Canada Footwear Ltd., of Vancouver, British Columbia, trading as Native Shoes, took US$403,290 from a distributor in Karachi, Pakistan — the full price of its Spring 2026 order, paid in advance. It produced all 26,592 pairs and delivered none of them. It kept the money, kept the goods, said it would resell the goods, and demanded a further US$457,043.17. It has returned nothing, and it has not answered a formal demand from counsel for the return of the money.

Selling into the United States is a privilege, not a right. It is a privilege that should be reserved for companies that deal honestly with their suppliers and their customers alike, wherever in the world those customers happen to be. American retailers who stock this brand, and American consumers who buy it, have a legitimate interest in knowing how it treats a customer who paid it in full and received nothing.

We ask that the Office of the United States Trade Representative, the Department of Commerce, and the Federal Trade Commission take note of this conduct in the exercise of their respective functions; that it be considered in the course of the ongoing review of North American trade arrangements, in which commercial good faith on both sides of the border is properly a subject of discussion; and that United States agencies and trade programmes not extend promotional support, preferred-supplier status, or public endorsement to a foreign company that takes a customer’s money and delivers nothing.

Unless and until Native Canada Footwear Ltd. returns the US$403,290 it holds for goods it never delivered, we do not believe it should enjoy the benefits of the American market it depends on.

Add your name

One signature adds you to both petitions.

Your signature is added to the petitions to the Government of Canada and to United States trade authorities. We will not sell or share your information, and we will not publish your name unless you tick the box above.

For retailers, distributors and shoppers

Until they pay this customer back, we are asking people not to buy from them.

We do not say that lightly, and we want to be precise about it. We are not asking anyone to break a contract. We are not asking anyone to boycott Canada or Canadian goods. And we are not saying anything about Native’s products or the people who make them.

We are saying this. A company that takes a customer’s money in full and in advance, produces the goods, delivers nothing, and then keeps both the money and the goods should not be able to count on business as usual while it does so. Until Native Canada Footwear Ltd. returns the US$403,290 it took for shoes it never delivered, we ask retailers, distributors and shoppers to buy elsewhere.

The ask ends the day the money is returned. It is about one practice, not about a brand, a country or an industry — and the same principle applies to any supplier, anywhere, that would do this to a customer who paid in full.

And whoever you buy from — ask before you prepay.

If you are about to place an order with any supplier that requires payment in advance, put these five questions to them in writing before you wire anything.

  • If you cancel or cannot fulfil the order, when exactly is my money returned — and in how many days?
  • What happens to my money if you terminate the agreement before the goods ship?
  • Can you keep my prepayment and the goods at the same time? If the contract lets them, walk away.
  • Is there a fixed damages figure you can charge me without proving any actual loss?
  • Who holds title, and at what moment — and what happens if you decide not to release the goods?

And if you are a shopper: you are allowed to care how a brand behaves when nobody is watching. Ask your retailer whether Native Shoes has paid this customer back.

Are you a Native distributor or retailer?

If you have been asked to prepay, had an order held, had an agreement terminated on short notice, or been billed a fixed damages sum by Native Canada Footwear Ltd., we would like to hear from you — in confidence.

You do not need to give your name to tell us what happened. We are trying to establish whether what happened to us is a pattern.

Tell us in confidence

Were you affected too?

Have you had a similar experience with Native?

If you are a retailer, distributor or customer who paid Native Canada Footwear Ltd. and did not receive your goods — or had an order held or an agreement terminated in similar circumstances — tell us. Your message goes to Sports Inc. and is treated in confidence.

We will not sell or share your information, and we will not publish anything you send without your permission.